Refund Policy

Due to the peronalised, handmade nature of our products, we are unable to accept returns. We will always endeavour to follow your instructions exactly as entered on your order so please ensure you have written your wording correctly as you wish it to appear on your card.

We would offer a full refund only if you feel your card is not as described or if we have made any errors in following your instructions as requested on your order.

Please contact us to discuss if you feel this is the case.

If an item you ordered was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the Right to Cancel.